I purchased Compaq laptop and sent (a) copy of reseller purchase inovoice, Bar coded produce serial number, copy of student ID and DD for Rs.999 to HP Redemption cell, First Floor A 2 Okhla Indusrial Area, Phase I New Delhi and sent the same on 20.8.08. Redemption code 1EUK1KJJ2L. My umpteen phone calls followed by e mails reminding the company about non receipt of gifts. The standard reply from HP redemption cell: No courier service in Chennai (a big metropolis has all courier offices - when this fact explained - suddenly they changed their stand and say you will receive in two weeks) They are not giving me access to talk to any of their executives. They blunty refuse and say we dont know. Why a customer assured of gifts at the time of purchase has been made to run from pillar to post is a million dollar question. Getting the HP redemption cell is another marathon exercise. We have to make three to four STD calls (at our cost) and get a standard reply our Executives are busy. please leave your message they will contact you.) So far I had left my message three times and still they are going to contact me. If we contact the HP company also they are not aware of these things and direct us to contact Delhi office. When we contact Delhi HP redemption cell phone no. Again we are caught vicious circle and very difficult to come out. For the two and half months Iam waiting for the gifts. I had already registered two complaints in the HP website. So far no reply. I hope at least now they ensure speedy despatch of the gift items.
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