Inconsumercomplaints.com » Miscellaneous » Review / complaint: India Today - Non receipt of Payment Receipt and Subscription free gift | News #334077

India Today
Non receipt of Payment Receipt and Subscription free gift

Attached excahnge of mails are self explanatory.

Payment has been debited from our accounts on 25th September.

Please do the needful.

Thanks

Dev

&&&- Forwarded message &&&-

From: Devshanker Gupta

Date: Tue, Nov 18 at 8:04 AM

Subject: Re: Renewal Form

To: WECARE

Dear Executive - Customer Care

This is reminder for NON-RECEIPT of subscription gift.

Kindly inform, How much more we have to wait for the same?

Thanks & Regards

Dev

On Mon, Sep 29 at 11:20 PM, WECARE wrote:

>

> Dear Mr. Gupta,

>

> This is with reference to your e-mail.

>

> Please accept our sincere apologies for the inconvenience caused to

> you

due to non receipt of your subscription gift with India Today English.

>

> We regret to inform you that the dispatches for the subscription gift

> are

with held due to certain logistical reasons. These gifts are currently in the process of being shipped in and the replenishments are expected to be with us within 5-6 weeks. Hope you shall bear with us in the interim.

>

> Please feel free to contact us for any further assistance/clarification.

>

> Assuring you of our best possible services, always.

>

> Regards

>

> Abhishek James

>

> Executive - Customer Care

>

> Please quote your subscription number ITE419634 and case id 2189528

> for

the future interactions.

>

>

>

>

>

> %%%%%%%%%%__

>

> From: Devshanker Gupta [mailto: [email protected]]

> Sent: Monday, September 29 9:11 PM

>

> To: WECARE

> Subject: Re: Renewal Form

>

>

>

> Dear Officer Incharge,

>

>

>

> When I can expect my free gift (GE CORDLESS PHONE) should be deliver at

> my

address?

>

>

>

> Please inform immediately.

>

>

>

> Thanks & Best Regards

>

>

>

> Dev

>

>

>

>

>

> On Sun, Sep 14 at 11:55 AM, WECARE wrote:

>

> Dear Mr. Gupta,

>

> This is with reference to your e-mail.

>

> We thank you for confirming the receipt of the issues dated 08.09.08

> and

15.09.08. We appreciate this opportunity to be of your service and assure you that we shall maintain a streamline delivery of the magazines.

>

> Please feel free to contact us for any further assistance/clarification.

>

> Assuring you of our best possible services, always.

>

> Regards

>

> Tushar

>

> Executive - Customer Care

>

>

>

>

>

>

>

> %%%%%%%%%%__

>

> From: Devshanker Gupta [mailto: [email protected]]

> Sent: Sunday, September 14 8:41 AM

> To: WECARE

> Subject: Re: Renewal Form

>

>

>

> Dear Sir,

>

>

>

> I have received yesterday both the missing issues.

>

>

>

> Thanks for your prompt action in this regard and hope, I will receive

> my

all future issues timely.

>

>

>

> Thanks & Regards

>

>

>

> Dev

>

> On Fri, Sep 12 at 8:54 AM, WECARE wrote:

>

> Dear Mr. Gupta,

>

> This is with reference to your e-mail.

>

> Please accept our sincere apologies for the inconvenience caused to

> you

due to the non receipt of the magazine. We have forwarded your complaint to our " Local " vendor and have strictly instructed them to ensure a regular and timely delivery of the magazine. We are arranging to send you the replacement copy of the missed issues dated 08.09.08 and 15.09.08 which shall be delivered to you within next 2-3 working days. Please confirm the receipt of the same.

>

> Hope you shall bear with us in the interim.

>

>

>

> Please feel free to contact us for any further assistance/clarification.

>

> Assuring you of our best possible services, always.

>

> Regards

>

> Tushar

>

> Executive - Customer Care

>

> Please quote your subscription number ITE419634 and case id 2177366

> for

the future interactions.

>

>

>

>

>

> %%%%%%%%%%__

>

> From: Devshanker Gupta [mailto: [email protected]]

> Sent: Friday, September 12 8:26 AM

> To: WECARE

> Subject: Re: Renewal Form

>

>

>

> Dear Sir,

>

>

>

> We have not receive any issue of India Today after September 1

issue.

>

>

>

> Kindly send the same and do the needful to get all future issues on time.

>

>

>

> Thanks & Regards

>

>

>

> Dev

>

> ITE 419634

>

> On Sat, Aug 23 at 10:44 AM, WECARE wrote:

>

>

>

>

>

> Dear Sir/Madam,

>

>

>

> This is with reference to your e-mail.

>

>

>

> We would like to inform that we have recieved your renewal payment and

your subscription (ITE 419634) has been renewed for a period of 5 years w.e.f 01/09 and valid till 19/08.

>

>

>

> Please feel free to contact us for any further assistance/clarification.

>

>

>

> Assuring you of our best possible services, always.

>

>

>

> Regards

>

> Sumith

>

> Executive - Customer Care

>

>

>

>

>

>

>

> %%%%%%%%%%__

>

> From: Devshanker Gupta [mailto: [email protected]]

> Sent: Thursday, August 21 7:35 AM

> To: WECARE

> Subject: Renewal Form

>

> Dear Officer Incharge,

>

>

>

> I am repeatedly receiving above renewal form for renewal of my

subscription for the last one month.

>

>

>

> FY kind information, same was sent to you on 30th July through

> your

business reply envelope along with cheque of subscription amount.

>

>

>

> Attached scanned copy of the above form and cheque details are FYI and

needful.

>

>

>

> Please confirm receipt of the same immediately.

>

>

>

> Thanks & Best Regards

>

>

>

> Dev

>

>

>

> %%%%%%%%%%__

>

> For up-to-the-minute news & entertainment coverage visit

http://www.itgo.in

>

> This e-mail communication and any attachments may be privileged and

confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

>

>

>

>

>

> %%%%%%%%%%__

>

> For up-to-the-minute news & entertainment coverage visit

http://www.itgo.in

>

> This e-mail communication and any attachments may be privileged and

confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

>

>

>

>

>

> %%%%%%%%%%__

>

> For up-to-the-minute news & entertainment coverage visit

http://www.itgo.in

>

> This e-mail communication and any attachments may be privileged and

confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

>

>

>

> %%%%%%%%%%__

> For up-to-the-minute news & entertainment coverage visit

http://www.itgo.in

>

> This e-mail communication and any attachments may be privileged and

confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected]

&&&- Forwarded message &&&-

From: Devshanker Gupta

Date: Thu, Mar 26 at 8:10 AM

Subject: Re: NON-RECEIPT of subscription gift.-ITE419634

To: WECARE

Reminder:

IS THIS YOUR BEST POSSIBLE SERVICES?

SINCE SEPTEMBER ONLY FALSE PROMISES.

On Thu, Feb 12 at 2:51 AM, WECARE wrote:

>

>

>

>

>

> Dear Mr. Dev,

>

> This is with reference to your e-mail.

>

> We apologize for inordinate delay in the delivery of the free gift.

> The

stocks of the said gift “GE Cordless Phone” had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. We will be able to get the shipment in another 2-3 weeks and you will be receiving it after that. Hope you shall bear with us in the interim.

>

> We assure you that all possible care shall be taken from our end, so

> as to

ensure safer delivery of gift. Hope you shall bear with us in the interim.

>

> Please feel free to contact us for any further assistance/clarification.

>

> Assuring you of our best possible services, always.

>

> Regards

>

> Senthil kumar

>

> Executive - Customer Care

>

> Please quote your subscription number ITE419634 and case id 2262004

> for

the future interactions.

>

>

>

>

>

> %%%%%%%%%%__

>

> From: dev [mailto: [email protected]]

> Sent: Saturday, February 07 8:39 AM

> To: WECARE

> Subject: NON-RECEIPT of subscription gift.-ITE419634

>

>

>

>

>

> Dear Sir,

>

>

>

> This is another reminder fyi and needful.

>

>

>

> Regards

>

>

>

> Dev

>

>

>

>

>

>

>

> On Tue, Dec 23 at 2:09 PM, WECARE wrote:

>

>

>

> Dear Mr. Dev,

> This is with reference to your e-mail.

> We apologize for inordinate delay in the delivery of the free gift "GE

Cordless Phone". The stocks of the said gift had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. We will be able to get the shipment in another 2-3 weeks and you will be receiving it after that. Please bear with us in the interim.

> We assure you that all possible care shall be taken from our end.

> Please feel free to contact us at 1800 1800 100 / 0120 2479900 for

> any

further assistance/clarification.

> Assuring you of our best possible services, always.

> Regards

> Damodar Sharma

> Executive - Customer Care

> Please quote your Subscription Number ITE419634 or Case Id 2234827 in

> all

future correspondence.

>

> %%%%%%%%%%__

> For up-to-the-minute news & entertainment coverage visit

http://www.itgo.in

>

> This e-mail communication and any attachments may be privileged and

confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

--

Thanks & Regards

Dev

919871014400

&--Original Message&--

From: Devshanker Gupta [mailto: [email protected]]

Sent: 26 June 06:00

To: Devshanker Gupta

Subject: Fwd: Subscription Number ITE419634

&&&- Forwarded message &&&-

From: WECARE

Date: Fri, May 15 at 2:57 AM

Subject: Subscription Number ITE419634

To: Devshanker Gupta

Dear Mr. Gupta,

This is with reference to your e-mail.

We sincerely regret the inconvenience caused to you. Due to some unavoidable circumstances we could not dispatch the gift of "GE Cordless Phone" earlier to you. We assure you that this time the gift shall be delivered to you within 15-20 days time. We request you for your kind understanding and co-operation

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services; always.

Regards,

Mohit

Executive-Customer Care

Please quote your Subscription Number ITE419634 or Case Id 2346980 in all future correspondence.

You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.

%%%%%%%%%%__

From: Devshanker Gupta [mailto: [email protected]]

Sent: Sunday, May 10 8:25 PM

To: WECARE

Subject: Re: Subscription Number ITE419634

Reminder

On Thu, Mar 26 at 10:40 PM, WECARE wrote:

>

>

>

> Dear Mr. Gupta,

>

> This is with reference to your e-mail.

>

> Please accept our sincere apologies for the inconvenience caused to

> you

due to the non receipt of the gift. We do understand you have every reason to be vexed with us. As per the status received from the department concerned, we would like to inform you that the dispatches for the "GE Cordless Phone" are held due to certain logistical reasons. We are keeping a constant touch with the concerned section and are implementing our possible measures to resolve the matter at the earliest. We request you to kindly allow us 3-4 weeks to do the needful.

>

> Please feel free to get back to us for further assistance/clarifications.

>

> Assuring you of the best possible services, always.

>

> Regards,

>

> Mohit

>

> Executive-Customer Care

>

> Please quote your Subscription Number ITE419634 or Case Id 2320130 in

> all

future correspondence.

>

> %%%%%%%%%%__

>

> From: Devshanker Gupta [mailto: [email protected]]

> Sent: Thursday, March 26 08:10

> To: WECARE

> Subject: Re: NON-RECEIPT of subscription gift.-ITE419634

>

>

>

> Reminder:

>

> IS THIS YOUR BEST POSSIBLE SERVICES?

>

> SINCE SEPTEMBER ONLY FALSE PROMISES.

>

> On Thu, Feb 12 at 2:51 AM, WECARE wrote:

>

>

>

>

>

> Dear Mr. Dev,

>

> This is with reference to your e-mail.

>

> We apologize for inordinate delay in the delivery of the free gift.

> The

stocks of the said gift “GE Cordless Phone” had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. We will be able to get the shipment in another 2-3 weeks and you will be receiving it after that. Hope you shall bear with us in the interim.

>

> We assure you that all possible care shall be taken from our end, so

> as to

ensure safer delivery of gift. Hope you shall bear with us in the interim.

>

> Please feel free to contact us for any further assistance/clarification.

>

> Assuring you of our best possible services, always.

>

> Regards

>

> Senthil kumar

>

> Executive - Customer Care

>

> Please quote your subscription number ITE419634 and case id 2262004

> for

the future interactions.

>

>

>

>

>

> %%%%%%%%%%__

>

> From: dev [mailto: [email protected]]

> Sent: Saturday, February 07 8:39 AM

> To: WECARE

> Subject: NON-RECEIPT of subscription gift.-ITE419634

>

>

>

>

>

> Dear Sir,

>

>

>

> This is another reminder fyi and needful.

>

>

>

> Regards

>

>

>

> Dev

>

>

>

>

>

>

>

> On Tue, Dec 23 at 2:09 PM, WECARE wrote:

>

>

>

> Dear Mr. Dev,

> This is with reference to your e-mail.

> We apologize for inordinate delay in the delivery of the free gift "GE

Cordless Phone". The stocks of the said gift had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. We will be able to get the shipment in another 2-3 weeks and you will be receiving it after that. Please bear with us in the interim.

> We assure you that all possible care shall be taken from our end.

> Please feel free to contact us at 1800 1800 100 / 0120 2479900 for

> any

further assistance/clarification.

> Assuring you of our best possible services, always.

> Regards

> Damodar Sharma

> Executive - Customer Care

> Please quote your Subscription Number ITE419634 or Case Id 2234827 in

> all

future correspondence.

>

>

>

> %%%%%%%%%%__

>

> For up-to-the-minute news & entertainment coverage visit

http://www.itgo.in

>

> This e-mail communication and any attachments may be privileged and

confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

>

>

> --

> Thanks & Regards

>

> Dev

> 919871014400

>

> %%%%%%%%%%__

> For up-to-the-minute coverage of news and entertainment in English,

> visit

http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

>

> This e-mail communication and any attachments may be privileged and

confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].

--

Thanks & Regards

Dev

919871014400

%%%%%%%%%%__

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected]


Company: India Today

Country: India

Category: Miscellaneous

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