Reg:- Defective Compaq Presario Note Book-V-2381 Sr. No. CNF545282Z.
That I have purchased one Compaq Presario Note Book-V-2381 Sr. No. CNF545282Z for my son Mr. Deep Gupta and for that I have to submit as under -
The said Compaq Presario Note Book was purchased on 29.12.2005. Being defective the mother board is replaced on 19.06.2006. While replaced the mother board, it was not fitted properly and thus note book was not booting and therefore required to go again to authorized service provider at Mumbai, M/S Kay Impex Pvt. Ltd. on 26.07.2008. Being defective, the Key board it is replaced on 27.12.2007. Being defective the Hard disk was replaced on 29.12.2008. Being defective, the speaker is replaced on 13.5.2008. Being defective, the CD drive was replaced on 03.06.2008.
One panel from left side of note book is now out, and the authorized service provider is unable to repair the same with a reason that it is a dummy part. The company has given me a faulty note book or repaired/ old note book and thus after getting the same I am facing continues problem, if it is not so, the quality of product is poor and the same should be replaced.
The said Note book is under extended warranty and even then the company is not ready to solve the problem, is a case of cheating and required necessary action. I have already taken the matter with the company, but to no avail.
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