Respected Sir,
TATA AIG on 22nd December gave an "Health Care Policy" for myself and my family members at an annual premium of Rs.8, 890/- This was debited to my HSBC Credit card number xxxx xxxx xxxx 1731 on the same day. On 28th December the company cancelled the above policy and returned back the amount to my credit card which was credited to my account on 1st January. However despite receiving the full credit, the bank started charging me the EMI of Rs.740.75 every month from January showing in the statment that 1st installment of TATA AIG preimum which I have been paying till September without knowing the fact that the policy was cancelled and the full amount was credited to my account. The bank was not sending the statments till March regularly and as requested by me only from April onwards I started getting the statment through my email. I came to know from the TATA AIG about the cancellation of the policy and immediately informed the nodal officers of HSBC on 25th September and requested them to look into the matter and reverse all the EMIs collected from me for about ten months.
HSBC informed that they came to know the fact only in September and therefore they are not in a position to refund the fradulently collected the EMIs from me. I have been requesting them to give the details of the higher authorities, they refuse and give no contact numbers. In the mean time without any intitmation, they have suspended my card though the next due for the bill payment is only on 12th November.
I request the authorities to look into my statements and offer a justice as the previous record with the banks shows how sincerely I have been paying my dues on date till September. Every day I am receiving twenty to thirty calls threatening me that if I do not pay the bill they can go to any extent.
I am sure this will reach the right person of HSBC who can atleast go through all the mails with the Nodal Officers and examine the fact and give me the justice.
0 comments