I am a member of Cross Roads car help line services and the Membership no. is S- 97948. Today i.e 1st June my car got puncher near Indraprastha park at ring road New Delhi, so I called up there help line number 011- 47090909 at 9.24 Am to register my complaint, I was informed the help will reach me in 30 minutes, I called up again at 9.45 Am to check the status and I was informed that Mr. Raj Kumar mobile number 9811697561 is on the way from India gate and will reach in next 10 minutes..
At 10.02 I again called up your help line to inform them that no one has reached me yet as promised, I was told to take my car to gate number 1 of Indraprastha park. I was surprised by the answer, it was cross roads who have to reach me. (and how can I reach as the car was broke down). Finally I called up Mr. Rajkumar's number 9811697561 at 10.07 Am and he finally reached at 10.16 Am. After 52 minutes of getting my complaint registered, contractry to there promise time of 30 minutes. The same can be verified by my cell phone itemized bill.
To my surprise he was not having a Jack and jack road to replace my wheel. I offered him my jack and jack road but he was so inexperienced that he has broken my jack even. And told me that he can not help me and went away. He has also given me in writing that he was not carrying Jack and has broken even my jack and cannot help me.
I was left stranded on road, even after wasting my 1 hour 30 minutes waiting for there services. So finally I have to drive my car on puncher tyre to the nearest work station, which finally damaged the tube and tyre.
Replacing a puncher tyre is a very basic service, and even this basic service was not provided to me. So you can imagine about the other services.
So there is a deficiency of service and mental harassment and the financial loss. I expect a suitable redresal of my complaint.
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