Dear Sir
I am constrained to write to you as all my efforts to get resolution from DSC Limited operating Gurgaon toll have failed. Due to negligence of their staff the windscreen of my car was broken as post paying the toll at booth No ID – 24K was taxing to exit when the barrier came down much before the car had even trailed out of the bay thus shattering the screen. The same was noted as a complaint vide doc No 1064 dtd 24.02.10. Since I have lodged the complaint had been following up with the authorities to replace the windscreen but in vain. After thorough follow they advised me to get the screen replaced thru some local vendor of theirs instead of Maruti authorized centre which I reluctantly agreed to as the matter was not getting concluded.
Now when I agreed to get the screen replaced from their local vendor I am being told that the windscreen of ASAI which is used by Maruti is not available so will be replaced by local brand or so called imported windscreen.
On not agreeing to this condition of theirs I am being told to take insurance claim. I would like to understand why I should get penalized in terms of loss of No claim bonus amount not only for next year but for next couple of years for fault of theirs. They can also raise a claim on their insurance company and get my windscreen replaced from any Maruti authorized service station in Delhi & NCR region.
You would appreciate my agony as it is over a month now that I am struggling to get my windscreen replaced for service fault of theirs however I am being taken for granted as they are least bothered on resolving my grievance.
I seek your intervention as thru this forum I hope to get windscreen of my Car Make Wagon R, registration no. UP-16 M 2237 changed only from Maruti authorized service centre and also compensation of using taxis for commuting to office since 25th Feb’10.
Regards
Ruchika Mehrotra
0 comments