I bot a Dell laptop 1.5 yrs back though their usual shipping model. During the first yr itself the 'hinge' started coming out (it was a bit portruding) but unfortunately I did not take it seriously and therefore did not call them to fix this up. After 1.2 yrs of purchase the hinge gave up completely (the monitor in the bottom left started hanging)... the hinge was broken (in minimal normal home use... no accident/ fall of laptop). When I called them they said that I mandatorily "have to" take their AMC which cost me close to 9k/ annum.
The problem is that I have come to know that Inspiron series (1525) has this problem and many laptops have reported this issue. If this is because of Dell's faulty laptop then why should the customer pay for their faluts?
Why does DELL take back this series? What is their real value proposition?? I guess it is shameful for DELL.
I will really advise ppl not to buy DELL (I did not listen to ppl myself when I was asked not to buy Dell by existing Dell customers-frnds).
Shame on you DELL.
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