I am a resident of South City 1 in Gurgaon. This month's bill, the last date is 14th March, I went to Bill Counter on 7th March. There it was clearly written that it accepts Cash also. My bill was even less than Rs 1000. The Cashier/Clerk refused to accept my bill, saying that he will accept only cheque today! He said, it is simply inconvenient for him to take cash. He was simply not feeling like accepting cash, which is ridiculous.
My complaint is about the procedure here? How can the person refuse to accept the bill. It is nothing but creating mistrust and inconvenience to consumers. It was his job, duty and responsibility to accept the bill in whatever form (cash or cheque) consumer is comfortable. This bill counter is in Sec 31 Market, Gurgaon.
Hopefully, this matter would be taken care and the process would be improved to build more trust and flexibility between the DHBVNL and its consumers.
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