My name is Mrs KAUSHALYA DHINGRA..retd senior citizen resident of Sector 14 Gurgaon. ACCOUNT NO; 0G24 DR02 0279 (AD2 712)
As a policy Electricity meters were shifted from residence to Electricity Poles in the open with assurance these will be taken care bt DHBVNL.. Since the meters are on the Electricity Poles in the open as such it often invites sparks/fire during rainy season, because maintenance is very poor by their field staff.
On 3rdSep2011 my Meter caught fire during rains with the result not only meter burnt but also it damaged our LCD, INVERTOR & Fridge. IT was a big shock. Met SDO Maruti INDL Area apprised him with the situation & losses incurred & requested for change of METER... To my shock I was asked to deposit Rs. 300.00 towards meter replacement charges & to get New Meter from the Market as DHBVNL does not hv meters in stock..I had no option except to spend another Rs.4500.00 to buy new meter. Its highly unjustified on yhe part of DHBVNL to penalise consumers for no fault of theirs. Its not clear as to why METERS were put on the Poles in the open without protection & care & consumers are left to suffer.
I feel DHBVNL has to come forward to get this mistake rectified or should take responsibility to bear replacement expenses of Meters. In the present case I will request to adjust Meter purchase charges in my future electricity consumption bills. The New Meter bill has been installed on 13.09.2011
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