Urgent: Very disappointed with DISH TV service
I hope this message lands up with someone who can take action and ownership of our case. Our set top box stopped working in October. We filed a complaint with DISH TV customer service. A representative showed up at our house and took the settop box for repair on Nov 26.
The person was from Harinidhi Enterprises in Bangalore. It has been over a month now and we have not yet received our settop box. We have filed several complaints since then but no outcome. We are told that Harinidhi Enterprises has shut down its operations.
Whenever we callup your customer care number, they go through our case, take down our information and tell us that a senior will call. Here is a list of our grievances with the whole process:
• Till date we have made several complaints but no one has been able to actually solve the problem (complaint numbers: 18544476, 18254728, 19165681)
• On two occasions the customer service person has disconnected the call and never bothered to call us back
• Every time we call, we are told that a senior will call us back
• One time a "senior" person called and she was in a rush. When I asked her why she was in a rush, she told me she has to make 550 more calls and she hung up
• Once in a while we get a call from another service company called SV enterprises and when they ask us our STB number, then they tell us that they do not have the set top box
As you can imagine I am disgusted with the whole experience. I feel your procedures are not incentivised to resolve the problems but they measure the number of calls answered.
I hope someone will come back with a solution for us. We also missed watching the new year celebrations because we did not have our TV working.
Here are some details if you require:
• CRM call number: 2321686
• VC# 01501331640
• Set Top Box Number 0655abc17ds00083
Arvind
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