I have taken the Dish TV DTH connection in around Aug-07 and still under warranty. I am facing few problems since last one month -
1) No Dish TV programs on my television set
2) No Dish TV start-up screen for a long time (about 1/2 hour) on starting my TV & set top box set.
In this regard, I have made several complaints to Dish TV customer care starting on 09-May-08 (see complaint numbers and complaint dates in my e-mail attachment below) but despite of my repetitive follow-up and assurance by Dish TV customer care executives, my problem has not been resolved. In fact despite of the promise for arranging a visit by their service personnel at my home, neither any personnel visited my home nor I have got any phone / e-mail response from them. (Please see my e-mail dated 24-May-08) against which I have not heard, as usual. I request you to please look into this matter and help in resolution to this issue.
Best regards
Akhilesh Agarwal
(VC# 01504711165)
On Sat, May 24 at 12:07 AM, Akhil wrote:
Dear Magesh As expected I have not received any response
from your side or from any of your service executive for resolution of my problem that is prevailing from 9th of
this month (refer my complaints nos. 13104111, 13123508, 13181261, 13214489). As I have called up more
than 7 times to Dish Tv customer care (on dates 9th, 12th, 13th, 15th twice, 17th, and 23rd i.e. today) and
several times to your dealer (#52888) and your service personnel whose number was given to us but all in
vain. Now I ask you to : 1) Depute one single point of contact with his/her contact details incl. mobile number.
Ask him to contact me on my cell 09829207569 2) explain the clear reason (s) of negligence - * why the
problem has not been resolved by your service team *why no one from customer care including yourself
approached me even after giving assurance to look into the issue personaly (I am refering to my discussion I
had with Mr Amit -Supervisor on 15th and with you on 17th). Also explain how the first two complaints have
been closed in your system without actual problem resolution. 3) confirm back action now for resolution of my
problem; and 4) my connection validity extension from the duration between 9th of this month and till the date
problem is resolved Please reply thru return e-mail and arrange your service technician visit at my residence
latest by 12 pm on 24th May or else I shall approach the 'Indian Consumer Complaint Forum' and also the
media which I was avoiding till now. Regards... Akhilesh Agarwal
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