Dear Sir
Today at 9.40 pm, I ordered pizza from my place. My daughter is having high fever and was in no mood of eating anything. So I thought to give her favourite Domono.s pizza.
When I called at toll free number, the person was totally in different state of mind. I gave him my address and he was asking me about versova outlet. Then he gave me contact number of Chembur Outlet which I already had with me.
When I called at Chembur outlet, first Mr. Imran informed me that they have stopped delivering pizza to my area. When I requested him to connect me some authority, Mr. Ashish came on line. Both of them were trying to inform me that they could not deliver the pizza in 30 minutes to our area, so management has asked them to stop taking orders from my area. The Chembur outlet is only 7 minutes away from my home by road. Then also I requested them to deliver the pizza without any time restriction from my end. Unfortunately both of them refused to take order proudly stating that our top and local management has taken the decision and we can't avoid that.
I have decided to NEVER call Dominos again.
Customer is the reason they are in business. And service is nothing but the feeling customer receives from service giver. THIS HAS BEEN BY FAR THE WORST ANY PIZZA FOOD JOINT HAS EVER MADE ANY CUSTOMER FEEL!!!
I will not generalize the POOR IMAGE of DOMINO PIZZA from my end due to this one incident? But incident was not pleasant one...
What suggestion you can give me to make them realize the importance of ONE customer?
Regards,
BIPIN MAYEKAR
| Chairman & Managing Director | PRASANNA HRD | 9819001215 |
Note: Received following matter when I registered my complaint on their website under concern category:
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Your Query Id is 2454
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