March 18
The Vice President (Marketing)
M/s. ELECTROLUX KELVINATOR LTD
Global Business Park, 3rd Floor,
Mehrauli - Gurgaon Road,
Gurgaon - 122 002 (Haryana)
Fax : 0124-2803297/98
M O S T U R G E N T
Sub: Repair/Replacement of Refrigerator
Electrolux Make Model No.285 ERP Double Door
Dear Sir,
This is to draw your kind attention that I had purchased a Refrigerator of Electrolux make (Model No.285 ERP) on 8th April’06 from Great Eastern Appliances Pvt Ltd, 102, D.H. Road, Behala, Kolkata-700 034 and since then this machine has been giving trouble like, improper cooling, insulation problem, fan problem etc. and the servicing has been done by M/s. Millennium Service Centre (Authorized Service Centre of Electrolux Kelvinator), 17, Roy Bahadur Road, Kolkata-700 034.
Recently, the machine has been given to M/s. Millennium on 5th March’08 since the machine was not exhibiting proper cooling. Specially, the lower half was not at all functioning properly and as a result water was coming out from machine all the times. Since then, I have contacted so many times to your officials like Mr. Amlan Ghosh (98300 62450), Mr. Mallick (93325 05335) & Mr. Niraj (98833 82700) and nobody has given satisfactory reply.
They have confessed that they cannot rectify the cooling arrangement from inside rather they proposed to install a condenser outside which is totally non-conventional and the said proposal was rejected by undersigned.
Meanwhile, I have been offered a proposal for replacement of ‘New Freeze’ by paying some extra money after deducting the depreciation amount (two years) from the purchase price of Rs.15, 000/- (April’06). I am not ready to pay the balance amount even as the machine is a defective one from the day. So, kindly intervene and give your valuable advice immediately to your Kolkata office. Moreover, I am in terrible situation as my daughter is appearing to ICSE Exam and I am passing on the Summer days without refrigerator.
Look forward to receiving your valuable reply at the earliest.
Regards,
S K Mukhopadhyay
(Mob.99030 99849)
E-mail: [email protected]
c.c. : Mr. M.K. Das, Head-Mktg. (Kolkata)
ELECTROLUX KELVINATOR LTD
15, Remount Road, Kolkata-700 027 – Fax : 2448-2065
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