1. Purchased on 11 November. Model No.: EM18EG70SL. Serial No.: 51403513
2. Since June the oven is not at all functioning, even the light is off.
3. Lodged the first complain at Electrolux Service Centre, located at Kankar Bagh, Patna, Bihar, India in June itself. We asked for the COMPLAIN NUMBER, but they refused.
4.One Service Engineer visited after a few days of complaint and found that the Magnatrone and a couple of minor things to be repaired / replaced. He assured us to satisfy us within a few days.
5. But unfortunately, TILL DATE there is no response from the Service Centre. Whenever we make a telephonic call to them, they assure us that, DUE TO UNAVAILIBILITY OF MAGNATRONE THEY ARE NOT COMING TO OUR PLACE, BUT SHORTLY THEY WOULD COME DOWN AND REPAIR THE OVEN.
6.Now we are totally fade up and extremely disappointed of your AFTER SALE SERVICE. We don't know what to do right now. This is our last effort. Thus, the oven is approaching towards the EXPIRY OF WARRANTY of the Magnatrone. Then we won't have any option but to either pay for a new Magnatrone or to proceed for the Consumer Forum of India.
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