Washing Machine Model Electrolux W/M EWE 702TCGO
The above mentioned semi-automatic washing machine was purchased by us on February 16 from your dealer Fair Deal Electronics, Rajapuri, Dwarka, vide their invoice no. R2958/06/07 for Rs.6800/-. The Machine was defective and sub-standard as it is evident from the fact that the first complaint was made just on the first day of use i.e. February 21.
Since then we have lodged 14 complaints during the last 18 months and for the same complaint only. Not only the machine was of sub standard quality the customer service provided by the company was also far below from satisfactory level, as some of the complaints were attended more than a week after the date of complaint. Moreover, its dealer was least helpful.
We tried to speak to some of the senior officials in the Company including Mr. Sanjay Jaitley on March 25, though they assured me of some solution to the problem but we have not received any positive result of the same.
Now the Warranty period of 24 Months is going to expire soon, and after that I will be left with a machine on which I’ll have to spend my hard earned money virtually every month to ensure that it keeps on functioning.
My Complaint History is given below.
First five complaints were lodged through dealer so we do not have the complaint no.
6. Complaint No. : 70323556
7. Complaint No. : 70714532 dated 14th July
8. Complaint No. : 70424008 dated August 3
9. Complaint No. : 7098336 dated September 11
10. Complaint No. : 7105367 dated October 9
11. Complaint No. : 711845 dated November 2 (attended after 12 days)
12. Complaint No. : 242105/ 730603133- 71 dated March 24
13. Complaint No. : 5A047080721051 dated July 21
14. Complaint No. : 5A0470809060024 dated September 6
I am thinking of taking appropriate legal action against the Company and those who are in the helms of its affairs.
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