Kindly don't give wrong info on mail and don't try to say false to me. Your call is in waiting and again you didn't call me. kindly call me unless within few days I will go in consumer court.
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Thursday, January 20 4:19 PM
To: Spaprov Punjab
Subject: Re: wrong commitment by Executive Shantanu from Vriti for sale DTH connection, REMINDER 1
Dear Mr. Jain,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding package issue.
We would like to inform you that we tried to contact you on mobile number
91-9914096005 dated: 20/01 but your number was not reachable.
We have forwarded your request to concerned team and you would be contacted at the earliest.
We look forward to a long and fruitful association with you.
Regards,
Sonia Puri
airtel digital TV
Know more about airtel digital TV
Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.
Note: In future to get information about any Airtel digital TV channels or top ups SMS GET to 54325 from any mobile number*.
To add top up SMS ADD to 54325 from your registered mobile
number* or ADD < Top up Name> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to 8800054325.
*Charges applicable as per the operator
To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient (s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.
ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof
Spaprov Punjab To
,
"[email protected]"
01/19 10:26
AM cc
"mail: shantanu.v@vriti-interactive.
com"
,
"[email protected]"
,
"[email protected]"
Subject
wrong commitment by Executive
Shantanu from Vriti for sale DTH
connection, REMINDER 1
P Please do not print this e-mail
unless it is absolutely necessary P
HI,
THIS TO INFORM YOU STILL I DID’T RECEIVED RESOLUTION OF MY COMPLAINT. And I will give you time till 24th January unless I don’t have any other option to go Consumer court.
Regard’s
Nitin Jain
919914096005
From: Spaprov Punjab
Sent: Saturday, January 15 3:10 PM
To: '[email protected]'
Subject: FW: wrong commitment by Executive Shantanu from Vriti for sale DTH connection
fyi
Thanks & Regards,
Nitin Jain
Circle Office
Mobile: 919914096005
From: Spaprov Punjab
Sent: Saturday, January 15 3:07 PM
To: '[email protected]'; '[email protected]'
Cc: 'mail: [email protected]'; '[email protected]'; '[email protected]'
Subject: wrong commitment by Executive Shantanu from Vriti for sale DTH connection
Hi,
I purchased your DTH on 13th January my account id is
3006784275 by Shantanu | Sales Adviser`, E-mail: [email protected] Number is 911204087656 from your outsource Outbound Vriti Infocomm. And Mr. shantanu guide me that you got extra benefits of iTV, 6 Games, Star sports, Espn and Star cricket also in Rs 1590 with other sports channels Ten cricket, Ten sport and Ten action. I confirmed 3 time with Shantanu and he said me yes you got these benefits and this call is recored in system so am not committing you wrong if you purchase right now and I purchased you DTH. But after Installation I am not getting these benefits and I called to your Vriti executive Shantanu he didn’t pick my phone and when I called to Ms. Bharti today in morning number 911204087658 mail id is '[email protected]'she said me kindly call on Customer care once number is 18001028080. When I call on this Number 18001028080 Ms. Ekta picked my phone and I told her my problem but she said to me this offer is not available on your package we can’t help you if Mr. shantanu commit any wrong communication then sorry for it.
Then I asked her raise complaint for my concern she said me I am not able to raise complaint because we can’t help you if someone commit wrong communication. Then I ask her to transfer my call to her senior and she said me I will transfer you call kindly hold line and she put my call on hold and disconnect my call. Kindly confirm why my call was disconnected by her. Then again I called to Ms. Bharti for telling her my this problem she said me I will arrange call back by Shantanu for you confirmation. But no call received yet.
And Vriti Ms. Ruby Number is 911204087606 will charge twice for my this package 1590 rs and they said my it will return within 2 or 3 days but I am afraid after this commitments and behavior.
Very frankly to say my first experience with Airtel is very very Poor and bad. Airtel is a big name in industry so I believe my problem will resolve very soon. Kindly resolve my this problem and arrange call back. Unless I have no other option to go Consumer court.
Thanks & Regards,
Nitin Jain
Circle Office
Mobile: 919914096005
0 comments