Dear Sir,
We had a Aquagard Classic water purifier which we got changed to Aquagard Inova on exchange offer, through the Eureka Forbes salesman Mr. Sanjeev Mishra. We had made the service contract for the older unit. On the purchase of the new unit Mr. Mishra told us that the service contract will be transferred to the new unit. Since the new unit was purchased on 6 Feb, the filter and charcoal of the new unit was to be changed after one year, we contacted Mr. Mishra in early Feb. Since then every now and then he is bluffing, telling lies and not coming. Of late he is not even receiving our calls. Whereas two routine checkups were to be done in the first year, this has not been done by the service people. Such type of service and staff behaviour is not expected from a company like Eureka Forbes or is it a tradition in the company to harass the customers. Even Mr. Mishra had harassed us a lot with regard to the relocation of our Aquagard in our new residence in May. A complaint had been lodged then and after great difficulty the reloaction was done. People like Mishra not only harass customers but also bring disrepute to the company. Mr. Mishra has been really unprofessional in his dealings, a grear lier, bluffs a lot and has reached the height of harassing the customers. Not only Mr. Mishra but also your company owes personal apology to me for this act of harassment. Will your company arrange for the early redressal of the grievance or I dispose off the Aquagard and go for a water purifier of your competitors?
An early commumnication in this regard will be highly appreciated.
Best regards.
Prof. Satyajit Pradhan
Dept. of Radiotherapy & Radiation Medicine,
Institute of Medical Sciences,
Banaras Hindu University,
Varanasi-221005, UP, India
E.mail: [email protected] ; [email protected]
Tel: (R) 91-542-2368655 ; (M) 91-9415228261
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