Hi
The Eureka Forbes Aquaguard salesman said that this water filter will come for 14 years and will give sweet water. He never told that for 1 litre of water 9 litres of water will get wasted. Neither did he say we have to pay Rs. 3660 every year as AMC to maintain the aquaguard. Being lured by the brand, we bought the Aquaguard Total RO filter for Rs. 14500. It stopped working now and then and we called them continuously for service. But no response. We were forced to use can water again. Finally when the technician arrived (it was within warranty, less than 1 year), he said the filter has to be changed and it does not come under warranty and would cost Rs.3500. We were totally taken aback and asked whether we can return and get some refund money. He said you can sell it and get Rs.1000 back. So we will have to buy it for Rs.14000, but the company will get it back only for Rs.1000. This says how pricy it is and how useless it is. We then shifted to Chennai and thought we will put into use the Aquaguard. Maybe it is the Bangalore service which was pathetic. But in chennai after registering 2 complaints and following up with the technician several times, he came and said the water is changed and so the filter has to be changed and to use the water after wasting 4 times. We did the same and was shocked to see it had some chemical taste which was burning. We called up again and after several escalations, someone came and changed the filter. Now the water is totally tasteless. No sweetness that used to be earlier. Again the technician said the motor wire is loose and needs to be changed as it does not work now and then because of loose contact. (This was not diagonised by the Bangalore technician). But he never came to change back. In short, the service is completely pathetic. When I tried to escalate the issue to the manager. He was completely unprofessional, rude and not even listening. He told me "You listen. You escalated right? I will send a technician in 3 hours". We are working people and will have to wait for these technicians to come because they will work only 11 to 5 pm. If we buy the water can (Rs. 25 in Chennai, Rs.35 in Bangalore), it is much hasslefree, cheaper and taste is also sweeter. We feel so cheated. We also logged a complaint in the website, but no response. We just want to return the aquaguard and get our money back. If someone can guide us on this, it would be great.
Regards
Shanthi
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