I had procured a Eureka Forbes Turbo vaccum cleaner on 9th may. They delivered the product on 12th may. After delivery, when i was testing the product, it was abnormally getting heated up. So on the same day of delivery, I informed the delivery person Miss Komal Parkar that its abnormally getting heated up, u kindly come and check. At that time she told me that, in the initial stage it behaves like this only, u start using it and it will perform perfectly. So at that time i ignored that heating. Later on when i started using it, the product use to get heated up so much that within 5 minutes the thermistor in the product use to cut off till its temperature is normal again. This cooling use to take 25-30 minutes. I tried several times and same story was repeated. So i complained to the person who showed us the demo (Mr. Prashant Ghanawat), he promised to visit and check the product. But he never visited and never called up again. So I complained to his Boss Mr. Ravi Padelkar and his colleague Mr. Vaibhav Haldankar who had sold us another product of Eureka Forbes i.e., Aquaguard Gold Nova. Even they assured me that someone will visit and check the product. But no one has attended the complaint till today. Also, thrice i have registered a complaint to Eureka Forbes Help Line and my complaint request no. is 80346751 dated 25/05. They also assured me that someone will visit and check the product. Also i have registered a complaint with Eureka Forbes through their website. From that website i just got a reply of successfull registration of complaint to my mailbox and nothing else.
So Finally, today after so much of frustration i called up Mr. Ravi Padelkar and Mr. Vaibhav Haldankar to remind them regarding this. They just told me that they will call me after 10 minutes. But even after that no one tooked it seriously. So now hoping that consumer forum could help me out, I am registering my complaint to you. Kindly please do the needfull or suggest me what to do next.
Regards,
Nitin Dalvi
236/302, Fine Arch CHSl,
Sector 4, Charkop, Kandivali (w),
Mumbai - 400067.
Mob. No. 9821888270
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