Sir,
I am the user of your Airtel postpaid connection. my name is Monika Sharma and no.is 9876170100. i am using this number from last 5 or 6 years. sir, due to my due payment my outgoing was barred in April 09.Some of your collection exe. called me and ask me for my payment, i tell him no problem, i pay the bill in the evening he said ok i will call you and take your receipt no. and isued you a new sim free of cost. Same day i pay Rs 5100 at Radius through credit card and call that person and gave my receipt no. After that day, that collection exe gave me a big goli that he is coming, he is on the way, & i am coming in a half an hour, i am coming at your home etc. but he was not came, and not provided me any sim. I call him once again on his cell phone but some other boy pick his phone and answer me that he is not available at that time but i heard his voice from back ki rakh de rakh de bakwas kar rahe hai. you tell me if any dealer or any exe. talk with customer like this then what the customer will do. I complaint to customer care and gave his mob.no. and his name. After 2 or 3 days i receive a call from airtel headoffice Mohali, she asked me to provide my new sim at my residence in 2hrs. and she also said on behalf of that exe.she feel sorry but i asked him that i want sorry from that boy not from you. she said ok madam within 24hrs that exe. call you and feel sorry. but till date no action had been taken.
Sir, please check how many times i call at your call centre about 15 times but no response. From your customer care i take no. of Nodal officer but he was not picking up my phone and i call him many times. last time on 17th July i talk to call centre and talk to Ms natasha floor manager she give me waiver of 300 out of 958 and tell me that pay only Rs 75 and issue your sim and pay 658. At last i go to your Airtel Dealer at Radius and ask him for sim he said sim is not available at this time come after 2 days and first clear your bill he asked 1100 something, i ask him clearly that i am not paying a single penny this time. because when i pay 5100 hundred at that time nobody give me any type of service and now when my sim is not issued then why i am paying a rent of that number.
Please do something if you can, otherwise please disconnect my no. Now i am irritate from your service. From my mail you know what type of service given to customers. On my name i had 3 add on numbers and 1 indiviual no. which i was disconnected due to this reason.
with regards
Monika Sharma
Alternate no.9815502532
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