We bought the godrej eon refrigeraotor after repeated calls from their customer care (the name is a joke), they exchanged our old godrej ref with a eon. Th problems started from day one
The service man who came to install the fridge insisted that we buy a stand, where as the manual clearly says don't place the fridge on anything except the floor.. He insisted and sold us a stand which made the fridge shake a lot and we were later told by another godrej personnle that the stand is not required and wa ssold to meet targets. After 3 long months, phone calls, fights they accepted that their mechanic was at fault and refunded our money.
within 4 months the handle broke, (this is their premium range mind you). It took them 2 months to find a replacement which broke within 10 days. this time they replaced in a quick 15 days. At this time we also started getting calls asking us if they are happy with our service and if they would like to renew their service contract.
10 days ago the super premium ref stopped working, The first visit was to inform us that the gas has leaked, the great techie repaired it but the ref was still not cooling. a hundred calls later Godrej promised to send a senior technician, the same guy came 2 days later (he had got magically got promoted and become a senior technician in 2 days). He now declared that the ref is not cooling cause the compressor has crashed. it s been 3 days and we are still waiting to hear from the great company to get the compressor fixed.
If this is their service in big cities i wonder what is it like to suffer a godrej service experience in smaller towns.
do anything but don't buy a godrej product. they have no service and adi godrej is too old to do anything now.
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