We bought a couple of cupboards (Vienna Slimline) from the Godrej Lifespace Showroom in Mulund, Mumbai on September 5th along with full payment. They said that the product was not in stock and we have to wait "3-4 weeks" for the product. We really liked the product and therefore decided to wait inspite of intense inconvenience.
Today is 11th October, and after about 20 phone calls and bickering with the Showroom salesperson for the last week or so, they just now informed us that they are unable to deliver the product. I will have to go to the showroom again and then they are going to return the money "within 8 days". No compensation etc. If "3-4 weeks" means, according to Godrej, never, then I am afraid to think what "within 8 days" may mean accoridng to the Godrej lexicon.
I hope some form of penalty exist for such behaviour from companies in India.
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