Dear Sir,
I have raised a complaint about my fridge cooling & repair to the company service and filed a complaint (New Complaint No. 901387) with them in the month of Mar ’10.
After a 4 month period also they have not resolved the problem. The company has sent the technician, but he told that he will provide the required part needed in the fridge & that particular part is not availed to us till date.
Because of these I was not able to use refrigerator in summer time, when it at most required to work effectively & I n turn my all Vegetables & food items got spoiled.
Now also, the company is responding to the calls but not sending the respective technician. Every time I have to make a call at your customer helpdesk & no update / callback given by these people. This is the pathetic customer service given by you.
Secondly we have given the cheque (Chq No. 000012, Kotak Bank) of Rs. 5417/ dated 7th Apr ’10, for Extended Warranty, but we have not received the receipt turn till date.
Kindly see to this problem and provide the respective service on urgent basis.
Regards
Vinita Vyas
M - 9689003320
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