Godrej Mattress
Dear Sir/Mada,
I had purchased a from Godrej dealer of Shimla i.e. Wardhan Corporation on 31/07 @ for Rs. 10, 000- (hard mattress for spining purpose) in the name of my son Mr. Amit thakur vide bill No. 4584 dated 31.7.2009 but the dealter Mr. Sanjay Lal while deliverying the matterss in home delivered soft matterss which I even accepted keeping in view the best Manufacturer GODEJ in India. WITH THREE YEARS WARRENTY (product code STMAT 723505 DRE2Q SL. NO. GF/013/018). Howver within two or three months time Mattress showed its true colour. Mattress got out of shape causing me back pain. I immediately informed dealer and requested him in the month of December and Jan to replace the same. Mr. Sanjay Lal dealer informed me that some official from the Godrej Co. will come to your house and see the mettress for replacement. In the Month of Feb. 2010 Mr. Avinder from Godrej Co. visited the same on 18.2.2010 and assured me to replace the matterss with hardone within 7-10 days keeping in view my old age and proble in backbone of my wife. On 20th Feb. I received a call from Chandigarh No. 0172-5037795 that I calling from Godrej Chandigarh and your mattress shall be replaced within a day or two with a new hardone mettress.
On 19th March I went to Sanjay Lal, Wardhan Corp. Shimla and requested him to kindly replace my mattress as the same were purchased from you but he has even not listened to me and asked me that I have not received any mettress to replace.
Now please guide me the procedure to replce my mattress or take action against the dealer in the Consumer court
Warm Regards,
Jayant Thakur
F/O Amit Thakur
Bill No. 4584 dt 31.7.2009
product code STMAT 723505 DRE2Q
SL. NO. GF/013/018
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