GSM 3110C
REALLY FED-UP WITH N CARE

JOB SHEET NO. 006343506/080704/24

DATE 04/07

ESN / IMEI NUMBER : 356974015677376

PRODUCT CODE : 0550573

TECHNOLOGY: GSM

MODEL NO. : 3110C

DEAR SIR,

I HAVE SUBMITTED THE ABOVE INSTRUMENT AT ASC 006-343506 NARAINA # 41411234 / 9810739995 ON 04/07.

I GOT A CALL FROM THE ASC ON 11/07 THAT THE INSTRUMENT NEEDS SOME PARTS CHANGE AND IT WILL COST AROUND RS. 1500 TO - FOR THE REPLACEMENT OF DAMAGED PARTS.

WHILE THE SUBMISSION OF MY INSTRUMENT THE SERVICE ENGINEER / TECHNICIAN CAREFULLY CHECKED THE INSTRUMENT AND ADVISED ME THAT THIS WILL COST ONLY RS. 350/- SINCE ONLY THE ON-OFF SWITCH IS DAMAGED. (IT WAS WORKING BUT NOT IN PROPER)

I REGRET TO INFORM YOU THAT, IS THIS A SERVICE GETTING FOR THE NOKIA USERS? IS THIS GENUINE CHARGES?

ALSO I WOULD LIKE TO INFORM YOU THAT WHILE SUBMISSION OF MY INSTRUMENT ONLY THE ON-OFF SWITCH PROBLEM WAS THERE NOW THE DISPLAY ALSO VANISHED!!! HOW IT IS HAPPENED. THE NOKIA CARE PEOPLE REFUSED TO COMMENT ON THIS AND THEY ARE NOT WILLING TO HERE THE COMPLAINT.

WAITING FOR YOUR ADVISE BEFORE I AM TAKING A DECISION FURTHER AFTER CONSULTING WITH MY LEGAL ADVISOR.

SHAJU

C-178, NARAINA INDUSTRIAL AREA

PHASE – I,

NEW DELHI.

# 9910481681