Hathway Broadband
Connection fail problem

From :

Ketan Narootambhai Patel

301, Pramukhswami Flat-3,

Opp, Chhani Jakatnaka, T.P.-13,

Vadodara-390002

Gujarat, India

User ID: ketan86

To,

Consumer Forum

Subject: Harassment through Hathway Internet because of daily connection fail problem. No reply from Vadodara office after complains once and while.

Respected Sir,

I have your hathway connection since from last 6 months. I am suffering from daily connection fail problem. My connection not working from 5 days. I complained 5 times to your call center as well as I personally came to your Baroda office 2 times within 2 days. Every time they just tells lie that I am sending engineer and it will be ok today but nobody even come to see what is the problem after giving complain.

I have recently given complain to call center. My complain number is 270509. They give promise to come and solve query within 24 hour working time but I think they are not forwarding complains to responsible person. Even after 4 days nobody come to see. We suffer lot at last time too.

I have harsh complain about your management at baroda office. I don’t think so anyone performing his duty responsibly. The persons sitting at your baroda office are all speaking lie to all customer.

So please take legal step against this Hathway Broadband.

Ketankumar N. Patel

Baroda