I, Sisir Kumar Kar, the customer of HCL Desktop. I had bought a desktop on the date of 7.1.09. After using some months it had been seen hard disk problem then I informed your company on the date of 10.07.09 from where it was purchased. Then One engineer came to my home and took it for replace purpose on the date of 24.07.09, and told me that you have to wait 15 days after that you will get your hard disk, but till now I have not got my hard disk. I have been trying to get back my hard disk during 1 month from the HCL office no – 37 shakespear sarani, kolkata-17. While I do call the office they tell me, ” we are sending hard disk next day but that is not happening. Actually they are not giving me proper information about my hard disk. Sir I am not satisfied from your customer service. And one thing I want to say sir, ” those employees are doing work in that office they are neither helpful nor well-behaved, this type of employees are creating bad image of your company”. I would request to you to pay attention on that office.
Sir I am a MBA student, I need computer for study purpose. I will be helpful if you kindly do something about this matter.
Your’s faithfully
Sisir kumar kar
Machine sr. no- 9084AZ128897
Product code – AZ001068
Product Desc – EZEEBEE MAX 4991CP
Warranty card no – 10525270
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