Dear Sir
>> With due respect I want to state that I had purchased HCL PC at 4th July
>> 2009.
>> I had logged complain at HCL service point, Jamshedpur regarding PC was
>> not working (complain no 44) by phone dated 5th September.
>> Next day one engineer visited my house and asked me that your hard disk
>> was crashed and took hard disk back.
>> After four day I call again to HCL service point that when hard disk
>> should install, they replied that it will take one week to replace hard
>> disk as 320 GB HDD was not in stock but till now they install 160 GB
>> HDD.
>> Next day another engineer visited my house and asked me that there was
>> no
>> problem in hard disk problem is in RAM and after discussing to service
>> centre they advise me to bring the CPU to service point.
>> Next day morning that was 12th September I handover the CPU to HCL
>> service point (job sheet no -329), Jamshedpur.they told me that I should
>> informed by them shortly.
>> Next day evening I call back again to service centre they replied that
>> it
>> will take more then one week.
>>
>> This is for your information and necessary action
>> I want to quote some line that was mentioned in your warranty card
>>
>> “Thank you for choosing us for your computing needs and for the trust
>> that
>> you have bestowed upon HCL we will make sure this trust grows stronger
>> each day. you have made a great choice, a choice you’ii be proud of in
>> times to come”
>>
>> But I loose my trust and no proud for choosing HCL only in two months.
>> A detail of my product is given below.
>>
>> Machine serial no --5097AZ167574
>> Product code – AZ001117
>> Product desc. - EZEEBEE TOP T321 PDC
>>
Regards
0 comments