I had purchased HCL Laptop 1 year back for 36k from Vijay Sales Outled.
HCL; Model: 9074AX134811
Every 2nd month the computer gets locked stating CMOS problem, it asks for password to go ahead.
Within warranty period, I have visited HCL customer care division at Marol, Andheri 4 times (I would have been more then 4 times, as i was not having time to visit the HCL centre, also they do not operate on Saturday and Sunday, and they accept laptop complain from morning 10-5pm).
Everytime, they received the laptop, cured the problem and gave me back... It was a temporary fix they used to do which I am not aware, when I was asked to check the laptop before leaving the premised it used to work properly, after a weeks time of operating the laptop same CMOS problem would occur.
CMOS battery would charge nothing, but i would almost spent 300 Rupees on my one way trip to their customer service centre.
I have been repeatedly telling the executives to detect the core problem as its occurring time and again, even after HCL receiving the laptop 4 times, the problem is still un-cured.
Now my 1 year warranty is expired, same problem, my laptop is locked asking for password (dont know what the hell password HCL guys have put) I had asked them several times to let me know the CMOS password but they never gave
NOW, they ask for charges to repair the problem which runs into couple of thousands.
Please help me, i need to sue this company. This is frustrating.
I had purchased this laptop to do some equity trading in my morning couple of hours spare time, which i am deprived of. My family members also keep taunting me on this purchase
Thanks
Trinidade Franco
9870364649
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