Dear Sir,
Since i purchased i laptop from hcl outlet, i have got so many problems in my laptop.
Initially its screen gets dimmed, and i got that repaired from their service center sec22 chd, then again after some time its starts giving the same problem, and i again get that repaired. But when i happend 3rd time, i went to their service station again, this time they didn't log my complaint and repaired my laptop.
AFter few months my screen got damaged, i called them to get it repaired, they said now as the laptop is out of warranty, i need to get AMC for 3000 Rs. and they will repair screen and if necessary they will replace it. But when i went to their office they said, it will not be replaced under warranty and i need to pay 12000 RS for replacement.
This i time, i get the screen replaced from some other vendor in sec20 for just 3400 Rs.
I was amazed that my hcl system was having the chinese made screen and i got the same screen at 3400 Rs.
Now the problem is that my battery back is very low, but company is giving the battery at 4000 price and secondly some of the key also stopped working, when i called hcl service center, they said keyword will be changed at 1000 Rs and also they will charge me around 1650 Rs as service charge, in total around 2650Rs.
I purchased the laptop at around 32000Rs, but i am very depressed with the systems performance, i mean quality in just less than 2 yrs.
I purchased the laptop in dec.
Is their any way i can get the system replaced or get the money as compensation...
0 comments