Dear Concern,
I have HDFC credit card no. 4346772003427548 since two years, services and my experience with hdfc bank was very good, but from last few month i am facing some problams. I made some transaction on my card of around rs18400. and for this payment i received a call from hdfc collection department, i asked from collection executive, Is there any option to convert this amount in EMI? and their reply was yes we have a option! and you can pay this amount in easily instalment's of approx 3300 in six EMI but for this you have to pay your minimum due. I did the same and paid my min. due, but after a month in statement i found finance charges and over limit charges in my statement but no EMI detail. Then i called to HDFC customer care and asked about EMI they told that we don't have any option for EMI and they said that collection department missleading you and you have to make this payment fully. Since then many of charges are laying on my card without my fault. Please help me look at this matter and do the needful.
regards
Yash Sehgal
9718358276
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