I had purchased an Eureka Forbes Aquasure Pearl UV with Chasis No 8000633 from Vijay Sales, at Goregaon (E), Mumbai on 12.10.2010. I was informed by the sales person at Vijay Sales that an Engineer would be coming for the installation of the same within 4 days.
On 14.10. one of the installation person turned up for the installation and during the process, found that the equipment is leaking, (this being brand new purchased just 2 days before).
I tried to log a complaint at the call center on the same day on 14.10. but was informed that the Call Center does not accept complaints for Aquasure. I was given the contact Nos of one Yogita, but till date the nos given are not reachable.
Subsequently, i again called up call center on the same day (14.10.2010) after a gap of some hours, and to my surprise, i was told that they do accept the calls for Aquasure. Is this a serious training issue directed at frustating the hapless customer who has been caught in the Eureka Forbes net?
The Customer Executive who took my call did not even know the basic difference between a new installation complaint or an old m/c complaint, he kept asking if the equipment was under warranty, finally, when i lost my cool, he registered the complaint where i mentioned the problem and asked for an replacement of the equipment.
I have been repeatedly following up with Eureka Forbes Call Center to check the status of my complaint, but till date there is no update.
I had also logged a complaint through your website on the same day, again, till date no response.
Today is 22.10. no one has bothered to call me up or send someone with the replacement or even call me and find out what the situation is.