Dear Sirs,
Warm greetings of the moment.
With reference to service issues we had regarding the Karizma bike I have purchased, I reveal that I am not at all satisfied with the kind of service receieved from the place from where the bike has purchased from in Nasik.
Infact after having an intense followup with the herohonda team for the same and the kind of service receieved, I have stopped giving the vehicle for the free servicing at the authorized service station at nasik.
But infact with my investment in the bike of 85000/- I am very happy to buy it but very dissatisfied with the way the service is being handled here. everytime the bike had been for serrvice there has been some new problem imbibed in the bike.
Since the second service I have been complaining the officials that the something happens to the rear wheel so that while turning one seems to fall down and we have to be very careful while driving the same.
I wonderf if we have professional engineer to repair and check the expensive bike that the customer buys from Herohonda. You have started good initiatives to cater to the service issue of the vehicles, but we would appreciate if the same would be thoroughly be followed by the front line team for service.
I really now regret that i have bought the expensive bike from herohonda and hampered my peace of mind, the vehicle condition and have got the risk of getting into acidents due to the condition of the bike. I shall now not discuss the problems in the mial as I have lost the hopes of getting these things solved form the Herohonda management too.
Hope Herohonda takes this issue seriously and does the needful so that the front line team at the servicing shall obediently do the neeful.
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Regards
Mr. Anant. K.Waghchoure
Market Development Executive
Tel:0253-2202197
Mob: 9823626705 / 9371198805
Email: [email protected]
Website: www.rishabh.co.in
Skype ID: anantkw23
Date: Wed, 09 Apr 09:08:18 0530
To: [email protected]
From: Anant Waghchoure
Subject: Re: Fw: Urgent Attn: All the heads of the center
Dear Mr. Raghavendra,
Thank you for your response and your urge to help me out in my problem!
I really appreciate your action!
I shall visit the dealer at the earliest!
Thank you for your cooperation!
Regards
Anant
At 06:52 PM 4/8, you wrote:
Dear Sir,
Sorry for the inconvenience caused to you.
We have instructed our dealer to take necessary action regarding your
karizma problems.
As per your convinience, Pls visit M/S.Jitendra Automobiles & meet Mr. Rajesh
Ahire.
Thanks & Regards
Raghavendra Rao
Service executive
Hero Honda Motors Ltd
Pune
Ph: 020 25511577/ 66012990/91
&-- Forwarded by Mumbai Office/HHML on 04/08 04:12 PM &--
Anant Waghchoure
To
[email protected],
04/08 03:58 [email protected],
PM [email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected]
cc
Subject
Urgent Attn: All the heads of the
center
Dear Sir/Madam,
I, the undersigned, would like to congratulate you
on the success of HERO HONDA. You definitely have wonderful vehicles in the
stable. Hats off to HERO HONDA team!
With the enthusiasm the best bike in the market, i
had been in the analysis of the bikes and finally had come down to two best
bikes namely the all new HERO HONDA Karizma and the BAJAJ Pulsar 220. After
the comparison I had found Bajaj to be more in the specs and i would have
purchase it. But with my history, my family and business network has been
using the HERO HONDA bikes and are satisfied with the performance of the
bike.
I finally purchased Karizma (MH-15 CA-1994 purchased
on 29th Nov) and was very happy with the bike. I purchased it from
Jitendra Automobiles who is the dealer for Nasik. I was very happy until
the first service at Jitendra Automobiles. The experience changed my way of
looking to HERO HONDA totally. Before I had an image that you have a very
close check on how do the existing customer as well as the new customer
looks at you.
Till the first service the Bike gave me an mileage
of around 43kms per liter and i was astonished with its result and i told
this to the staff at your dealer. but during the first service your dealer
has spoiled the bike and every time i put it for minor work in the dealer
induces some problems in the bike and does not repair the one induced
previously.
Following are the problems that your dealer has
induced during my 6 visits to him for the problem troubleshooting and
repair as well as for servicing:
-The gears are very hard and get stuck
-The clutch has been loosened and set in some abrupt way that the gears
dont change smoothly, rather more fore is to be applied on the gear lever:
prior to the first service the gears were very wonderful and i had never
driven a bike with such a smooth gears.
-When we press the rear break the rear brake shoe snaps and makes a noise
and instead of braking smoothly it is in jerk: this problem has been
induced in the first service. Just after one week of service i had spoke to
the top authority of service department there, the reply said that the
brake should be tightened to reduce the problem and they tightened the
brake so much that in idle condition the brake was continuously applied and
even after the same the jerk problem still exists. Just imagine if the
brake gets stuck in the normal speed and if the bike stops urgently without
pressing the pedal and if there is a heavy vehicl behind the bike, i wont
be remaining in this wonderful world to write to you after which you would
get into soup.
-Mileage: The bike gave me mileage of 43 kms per liter till the first
service and i regret i told them about 43 kms per liter, after that they
set it to 8kms/liter.
I request you to kindly look in the mater and do
the needful! i had spoke to the heads of the departments there but every
time the vehicle is added with some more problem. Everytime i feel these
problems are put intentionally by the people at the dealer.
I fear if this thing goes on and no corrective
action is taken, i shall be forced to lodge a suit in the consumer
protection court, which i do not want to do for my favorite bike company.
But if you need me to i shall have to be there!
Warm Regards
Mr. Anant. K.Waghchoure
Market Development Executive
Rishabh Instruments Pvt Ltd
F-31, MIDC-Satpur,
Nasik-422007
Maharashtra
India
Tel:0253-2202197
Mob:9371198805
Website: www.rishabh.co.in
Email: [email protected]
Warm Regards
Mr. Anant. K.Waghchoure
Market Development Executive
Rishabh Instruments Pvt Ltd
F-31, MIDC-Satpur,
Nasik-422007
Maharashtra
India
Tel:0253-2202197
Mob:9371198805
Website: www.rishabh.co.in
Email: [email protected]
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Regards
Mr. Anant. K.Waghchoure
Market Development Executive
Tel:0253-2202197
Mob: 9823626705 / 9371198805
Email: [email protected]
Website: www.rishabh.co.in
Skype ID: anantkw23
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