I have purchased Hero-honda CBZ bile in July 07 from SAMRAT motors satara, Maharastra (very first dealer of H-H for SATARA district). Soon after i bought the bike i came to know that some unusual sound is coming out from rear wheel whenver i apply the rear brake. I immediately report this complaint to dealer. His man looked in the matter and fixed it and told me that one of its small part has been reversly fixed.(As per my knowledge there should not be such a part designed which can be fixed in a reverse manner..i surprised.) Temporary i feel the sound has gone and it is fine. Again next day i found the same problem but i could not report immediately as was working in PUNE (125 kms away from SATARA). This time i went to them and told about the problem and even i demanded to replace the wheel (they refused).
This time the have done something and fix the problem (they have not informed what was the problem and what corrective action they have taken)
After few days again the same problem arised. Now i was getting angryon them. again i took my bike to them (To take bike from Pune to satara and back costs 500/- and its a tiresome job to drive 250 kms long in a one day) This time again i requested to change the wheel and told them each time it not possible (timewise and moneywise) to come from pune to satara for this problem. After hearing this manger replied furiously " i do not care from where you came and how much trouble you face. We will fix the problem only". I have spend near about 1500/- to get the wheel replaced.
I think this kind of dealers behaviour will ruin the reputation of the company. I would request the company officials to watch on such incidents and do not let this hapen again. Do not think that CUSTOMER is GOD only till he/she buy the bike.
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