I had bought electric bike Velocity (chasis no 20070862596) on 28/12 through invoice no. 248 from Aman electronics, Nakodar chowk, Jalandhar. They had promised us that whenever we would be in need of any kind of service regarding any problems with the bike, they would do the needful at our doorstep. But from day one, we have been facing a lot of problems regarding the same. I had bought the bike due to the innovative and cost effective technology but the kind of service we are being provided with is really pathetic
The distributors had proposed us the 3 services of the bike during the first year at our doorstep but at that time also they refused to do so and we had to carry the bike from Kapurthala to jalandhar. In January the existing batteries of the bike expired and we got it replaced from the company's distributors Dynamic motors, 179-Awaaj Bhawan, Ranjit Nagar, Jalandhar city worth Rs. 7600. They had promised an 8 month warranty period of the batteries. But the batteries have again broken down in june, within a period of even less that 6 months. They have even refused to repair the batteries at our doorstep. If that was not enough, Aman Electronics are demanding cost to get the batteries replaced even when the warranty period isn't over yet. All the invoices are present with us and we even showed the proof when they demanded. And now, they are asking us to get it replaced for cost from ludhiana which is not possible for us to carry a broken down bike till there. We have already spent an additional Rs.5000-6000 on it's minor repairs regarding some wire problems done within the first year of purchase only from their distributors and not from any other external source or mechanic i.e. within the warranty period of the bike. The distributors said that those parts didn't come under warranty. And when we contacted their representative who had replaced the batteries, he very bluntly refused any kind of service or even a reply saying that he has started working for some other firm and is clueless in this case. We can't afford to pay again for another set of batteries and i had to carry the bike alone in a truck to Aman electronics jalandhar which was very difficult for me and had also to pay for that even after the false promises of doorstep services made by their firm's representatives.
The kind of service being provided by this company is really pathetic and if we had known that earlier we would have never gone for this product. I request you to take necessary action at your end and get the problem resolved. The company is providing such bitter services that is bringing a bad name for it. When we contacted the companies head office, they also very bluntly refused any kind of help.
Kindly provide your suggestions in this regard so that we can take necessary action.
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