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Last 07 days phone dead, two time complain

Hello sir / Madam

my tele no 079-25322147 last 07 days my phone is dead two time i make complain and complain no 24785 dt: 16/10/08 and second 25186 dt: 19/10/08. now this time is festival time at that time they come for Diwali Bonus. how we can do that if they do not serious for our complain last one week. i also passing today dt : 21/10 from one sub branch they told me you go main branch this is not in our hand. How it can possible sir? when need new connection any branch we apply when some problem why we go main branch?

please solve our complain.