Hi,
I purchased an LG Microwave from Home Town in Great India Place Noida on Thursday (2nd October).
It was not there in their stock and they said it will be available the next day (Friday, 3rd October). Since we needed to gift the microwave to someone, we said we will take it with us instead of getting it delivered. They made a made a Lay Way receipt for us.
The next day when we went to collect the Mircrowave, the microwave had still not reached them. They comitted that they will get it delivered to us the next day (Saturday). We really needed it the next day (Saturday) as it was to be gifted that day. We asked them if they would deliver it to Delhi in that case. They committed to deliver it to us in Delhi on Saturday between 3pm to 3.30 pm. But on calling them on Saturday, they informed that since we had a Lay Way Reeipt they will not be able to deliver it until we show the bill to the guard.
Now we were at a location from where it would have been very inconvenient for us to go back to Noida. And they did not have a solution for it. We had to call them repeatedly for one hour. They had been saying they will get back within ten minutes, but never got back. I am sitting here writing this complaint while the Home Town management is still struggling to find to find a solution.
Please take stringent action against this mismanagement and lack of training to staff who commit without knowing the processes, to keep adding to the company's bottomlines.
I also need a compensation for the harassment and the inconvenience caused. And also the phone bills and petrol bills.
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