Hello sir/maam
Im writing this mail to you regarding the new honda city that i bought on 30th march from ring road honda peeragarhi.i am so disappointed with it that im never gonna recommend honda to anyone in future.the first problem started even before delievery of the car.i booked a white colour car by paying Rs10000 everything was fine.when i went to get the delievery the salesperson mr siddhath said to me that the last white honda was sold yesterday so we dont have that colour anymore and if you want we can get the silver colour for you today otherwisw from tommorow the prices are increasing and you have to pay the increased amount.the thing that i dont understand is that why do they take booking amount if they cant hold the car for the customer and is it not there duty to call up and inform the customer before selling the car which is booked for them.nevermind we settled for the silvercar thinkin that we had bought 2 cars fom them already so lets maintain the relationship.anywayz then after agreeing for the silver colour we were told that the car is in gurgaon so it will take some time and we will deliever the car at your place.around 8oclock the same guy siddharth came at at place with the car and after askin him that its night time we cnt check fr scratches and things is the car ok, he said yes its fine ive checked it for u dnt worry.morning i took the car for pooja and driving the car only for 10 mins. i found out that the car is pulling on the left hand side.i called him regarding the same and he said that take the car back to the showroom and we will have a look.as im working with virgin atlantic airways 20 days a month im out from my home so i cudnt take the car he next day but i informed him the same and he said that when you come back then we will check it.
3 days before that is on 13feb i was going with my family from rajouri garden to vikas puri on the way just after 15 mins. i was at the red light and suddenly the smoke started coming from the engine as if its on fire.my 4yrs daughter got so scared that she started shouting and she is not sitting in any car.the car stopped in the middle and i had to push it aside.i then called up the showroom and they sent the tow truck and took the car back to the showroom.i had to wait more than an hour on the road with my wife and daughter and i hope you know the incidents happening nowdays on the road and we have to undergo and emotional phase because of that.on top of that when i went in the morning at the showroom the guy showed me the job card sheet in which there were 5 scratches which were not there when i gave the car and to prove that i had the vehicle condition sheet with me which the guy gave me at night after inspecting the car when he was about to put it on the tow truck.seing this the guy at the showroom simply teared his sheet sayin g dnt worry ill make a new one.yhis means that they had banged the car and after seeing my recipt he got scared and teared his but i took it from him and i still have both the recipts to show the concerned people.i also showed it to the general manager of the showroom whose name is mr ravi bhardwaj.he said that he will look into the matter and after diagnosing the problem he will decide what to do.
Today 15 feb i went there again and they said that there is leakage in the radiator and we will check and repair or replace the radiator and when i asked them about the scratches they said we will replace the bumper as well.i just want to ask one thing why am i suffering because of there fault.now it looks like the car already had a defect that is why they were keen on giving me the same car.i need a replacement of my car and will not settle for anything less as i was cheeated and have gone through emotional and financial stress.i just wanted to inform you and check if anything can be done before i go to the media and consumer affairs.would really appreciate if you can help me in the same.
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