Hi,
I have a Honda Unicorn purchased in Apr 07 from Sterling Honda Chinchwad Pune Showroom. I personally feel the bike is mechanically best than any other in 150cc segment. The grip on road is good, whilst with low engine noise.
But on this clean mirror there are few dark spots, I mean we customers are really sick of the service that Honda is providing. Let me highlight this in basically 2 issues (based on personal experieces). Firstly, whenever (including week days) the bike is given for servicing it takes at least 2 days for them to get it done. The only reason that the staff have with them is the heavy load of incoming vehicles. I would like to ask:
Is there lack of mangagement by Honda/Service Center
Is there lack of efficiency or
Is there lack of resources
The scenario depicts so...
Secondly, I recently got repaired my Unicorn from Sterling Honda after an accident. The date for the bike delivery was after 15 days. I thought its because the bike has to undergo some inspection and other formalities. But to add more on this when I went to get the bike they said its still under process as the tank needs to be painted. I adjusted considering some genuine problems of the staff. The very next day I went there around 6 pm. The scene was not at all different. The tank was still getting painted (as the staff said). Even the staff complained that they weren't at all happy as Honda is not providing them the exact volume of spare parts, required and asked for. I was not well still I waited there for 3 hours after completing the office to get my bike back travelling approx. 25 kms. Finally the 2 wheeler was handed over to me with some work still pending. Now I have to travel 20 kms again to get that done.
Its really high time for the concerned authorities to take appropriate actions to resolve customer grieves. I believe HONDA should take their words back regarding Customer Delight.
In a nutshell, I would say Honda's Service Delivery is good but Service Assurance is really poor!
Pankhil Garg
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