This is related to our worst experience with HOTSPOT- Rajouri Garden New Delhi Center...
On 3rd March we purchased a Nokia 5800 handset - the container looked faintly tampered but we were given assurances that 'a nokia sealed box cannot be resealed' so we tried to believe in what they had said and completed the transaction.
Later on when showing us the features of the mobile - we were able to see some numbers on the phone memory which when we questioned the dealer was not able to explain but he dialled some code no - to show us that no calls had been sent or recived from this handeset and that the phone is indeed from a sealed box.
On using the phone for a few days - I started experiecning hang problems and crashes on a daily basis and in an attempt to explore my mobile - I came across a picture transferred through bluetooth - on a date 1 day (1st March) prior to my purchase date. This confirmed my doubt that the mobile phone box was indeed tampered with - and maybe it was a faulty handest that was passed on to us.
On approaching hotspot dealer - the ASM of HotSpot present at the Rajouri Garden HotSpot Center refused to talk to us - and put up some subordinates - who had no authority - and even said that they understand our situation and agree with us that a tampered/used mobile phone has been sold to us - but are not authoriZed to make any replacements. Infact that have given us a signed document to this effect as well.
After spending more than 20 K - in purchasing a branded nokia phone from a place like Hotspot - there is no peace of mind that I have as a customer. I would expect Hotspot team to take a serious review of this situation and provide me with a replacement asap - because such incidents not only discourages regular customers such as myself to stay away from hotspot - but bring an overall bad name to Hospot
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