To,
The Customer Care Officer,
HP
Compaq
Dear Sir,
I would like to brief my problem as under for your further action:
I bought 1 notebook 2210b from M/s Vinjay Infortech, vide bill number 04 dtd 17th April with serial number CNU8050FBD for an amount of Rs. 52300/-. On 9th May, the notebook was giving some trouble and was not working properly so longed a complaint vide complaint number 2600874031 for support and same was received by me in email.
Although, I was told that after some updation, it will be ok. But nothing happend and the problem was multipying. Then the battery and base was getting immense heat, the body of the notebook was generating shocks. Sundenly, I fine morning the whole system failed along with the battery and lost my all important data. I also found that the heat had damaged the outer part of the base case. I could realise that it must have damaged the internal system such as mother board, display system. I immediately complained the problem and was asked by one of customer care executive Mr. Sarbjeet singh to to stop using the same as it was generating shocks.
I put the notebook to Xcort Micro, Hp, s SVC Ahmedabad vide job sheet number 0208 on 20/11. I was shocked to know from service centre people that the notebook was defective and needs to be replaced. Accordingly I demanded for the refund or replacement of the notebook. I called numerous time thru my STD cost to Bangalore Mr. Shekar, who did not anser properly any time. He wouldnot call me back even after 100 of mails. One Mr. Joshi who is a local guy, would talk as per his liesure. He is just very rude and do not take care of a customers problem.
Further, the whole issue was informed to theier Aisa Pacific office, Singapore via fax and called up them for several times. (I have all the call details). I was demanding for replacement. Now Mr. Joshi called me up, convincing me that my laptop of was repaired keeping for nearly two months in theier SVC. He assured me that there will not be any problem in future. He didnot give me that in writing, but as I smelt of something wrong, I wrote a mail on conditional acceptance of the laptop, since I knew its defective and I was facing problem in my work because without PC, I had to borrow the laptop on rent for two months.
I wrote mail on 21/01 putting the verbal talk with Mr. Shekar who assured me that if future problem arise, I would be replaced with a new one.
After I receive the notebook, I found that the very reason of buying a light weight notebook, has viteated since they replaced a very heavy battery. Somehow, I started to get acqauinted with the product, but again I faced problem and maild the same on June 5. I must inform you that my warranty was getting over on 17, June and lodged the complaint on June 5. I was shocked to know that these people say, now I have to do with this defective product and I shot a mail that reply within some time or elase I will go in consumer court. As I said, the note book completely stopped working, then I put it to their SVC Simtech Computer vide receipt number 1706 on 27/07.
Now these all people do not reply my mails. I have asked them what is the fault, they say the mother board failed. I said its a new pc and was serviced and guaranteed by you that there wont be any problem? They are not disclosing the facts as why the mother board has stopped working beacuse it was defective since begining and was not disclosed to me. They were waiting to trap me and waiting for getting over of guarantee period. Now they are on my back syaing the guarantee period is over. I have nearly spend amount of time in writing mails to this guys, spend money after std calls to Bngalore and phone calls and sms. I request all who see this mail, please please please do not ever buy HP or compaq product since they are merely omporting chinse chips and sticking their lables. Thyer have very bad respcet for customers.
My contact details:
Kamlesh Panjwani
M/39 Madhavpura Market
Shahibaug
Ahmedabad
9426052939
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