Hello
Respected
Sir/ mam
I am Aparna soni, My father n law (PREMNATH) bought a laptop of Hp Pavillion. from croma which is located in Palm spring Center malad link road malad west mumbai, I bought this laptop on 04/02. at the time of buying this laptop . company and croma executives said me that there is a offer with laptop .. that if i send a Demand Draft of RS 1500/- then I will get a music system. So my husband sent the DD of Rs 1500/- to there Delhi office
Sir/mam
Now its been 4 months, i didnt got any music system, and when i contact to croma personnels they are giving me different answers, now they are saying that you have to registered your production on hp website and then the redamption code, (But When I bought this laptop from Croma No body and the executive also who were Assisting us .. didnt informed us to do this registration,
when I went to croma they are not ready to listen and giving me excuess that thats not there thing .. its Hp Problem . now what happend One day I Visted croma .the executive called Abddul told me to speak and sought this problem from Hp only. and gave a contact number of Hp executive .. from last 1 month I have been in touch with this Hp guy Called Ashish, I spoke to him and he gave me some direct contact numbers of Hp . but they all numbers are fake.
I have been trying to sought out this problem.. Now Ashish the HP executive, whenever i speak tohim he says send me the details like SR no and other details and I will get back to you .in next two days . but he always fail ..
This moring when i spoke to this Hp executive Ashish, and i told him that ok .. just tel lme the producer tto get my DD back or money . so he said ..we dont refund the money ..
I am very disturbed by this all, Even when i visited Croma couple of time they are saying its not croma thing its Hp thing.
I dont understand, why croma peoples and management doing this thing with customer.
Kindly help me in this regards
This act of kindness I will be thankful to you
thanking you
yours faithfully
Aparna Soni
A 701 Mangalam Upper Govind Nagar
Kailashpuri Malad East
Mumbai 40097
contact no : 9920474818.
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