I have subscribed for India Today for a year in sep. 2010 via subscription no. ITE1894858 . At that time I have been promised that I will be delivered a mobile phone in about 3-4 weeks time. It ha been around seven months now, but no delivery so far. Every time I write a mail for this, Ill receive a mail that I'll receive it in 3-4 weeks time. I can't understand a simple thing that if a magazine is being delivered at my address, how can a courier company couldn't find my address. It seems that it a bait to attract customers and company don't want to gve gifts. Detailed mails are pasted below
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Mark as safe Actions PrintSubject: Re: Subscription Number ITE1894858 From: "munish mahajan" Sat, 02 Apr 16:37:29 To: "WECARE " and others Cc: Bcc:
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Dear Team
Still not received any gift, should I sue your company
Regards
Munish Mahajan
On Fri, 11 Mar 14:05:02 0530 WECARE wrote
>
Dear Mr. Mahajan,
This is with reference to your e-mail regarding your subscription towardsIndia Today English, Subscription Number: ITE1894858.
Please accept our sincere apologies for all the inconvenience caused to you due to non-receipt of the gift “Accord Moblie Phone”. We are sorry that you had to write to us repeatedly. We do understand you have every reason to be vexed with us. Due to some unavoidable circumstances, we could not dispatch the replacement of gift earlier to you. However, we are arranging to dispatch the same at the earliest and we assure you that this time the gift shall be delivered to you within next 2-3 weeks time. We request for your kind understanding and cooperation.
We shall be happy to render any further assistance or clarification that you may require.
Looking forward to your continued readership and support for years to come.
Regards,
Chandra Prakash
Executive - Customer Care
Please quote your Subscription Number: ITE1894858or case ID2746252 in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
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From: [email protected] [mailto: [email protected]]
>Sent: Monday, March 07 10:28 PM
>To: WECARE
>Subject: Re: Subscription Number ITE1894858
Dear Team
>
>It has been around two weeks since you have promised me on phone that the gift will be delivered by 2-3 weeks time. I hope that gift will be couriered by now. Kindly provide me the POD no. for the same so that it can be tracked down.
>
>Rgds
>
>On Mon, 21 Feb 18:07:28, WECARE wrote
DearMr. Mahajan,
This is with reference to your e-mail.
Please accept our sincere apologies for the inconvenience caused to you due to non-receipt of the subscription gift.
As per the status received from the concern department we request you to kindly allow us3-4 weeks time to deliver you the replacment of the subscription gift. Hope you shall understand and cooperate with us.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services; always.
Regards,
Shivendra
Executive-Customer Care
Please quote yourSubscription Number ITE1894858 or Case Id2736323in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers
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From: [email protected] [mailto: [email protected]]
>Sent: Sunday, February 06 3:29 PM
>To: munish mahajan; WECARE
>Subject: Re: Subscription Number ITE1894858
Dear Team
>
>It has been quite a few days since I've sent you my concerns, but I have not been reverted.
>
>Don I assume now that my gift will not be delivered now and I have been given false promises or you people are coming to me with some concrete solutions.
>
>waiting for your revert
>
>
>Regards
>
>Munish Mahajan
>
>On Sat, 29 Jan 21:45:31 0530 "munish mahajan" wrote
>>Dear Team
>>
>>It is the only address I have.
>>
>>All your magazines have been delivered and are being delivered at this address.
>>
>>Kindly ask your courier company a few questions and provide me the the answer in this mail.
>>
>>- What is the time the concerned person has visited the house
>>
>>- why a phone call has not been made at the the phone number provided
>>
>>-why even a second attempt was not been made to deliver the consignment deliverd if a genuine attempt is there to deliver the consignment.
>>
>>In nutshell I don't believe all these lies. Kindly get the consignment delivered at the address given as my all other docs and consignments are being delivered at the same address by differrent courier companies like on dot, trackon as well as Indiapost. If they can deliver at the mentioned address, if your magazine is being delivered at the same address then why there is problem in delivering the gift.
>>
>>I don't want any other mail where you people are staging a drama of sorry feeling.
>>
>>Kindly also provide me the email ID of your higher authorities if you people can't handle it.
>>
>>Regards
>>Munish Mahajan
>>
>>On Sat, 29 Jan 17:04:47, WECARE wrote
>>
Dear Mr. Mahajan,
This is with reference to your e-mail.
We are extremely sorry for the inconvenience caused to you due to non reciept of the gift. We would like to inform you that as per our gift department your gift is delivered to you through AFL 114423684714 but come back due to House locked, further we request you kindly allow us your alternate address so as enable us to the needful.
Please feel free to get back to us at1800 1800 100/ 0120 2479900for further assistance/clarifications.
Assuring you of the best possible services; always.
Regards,
Manish Manjhi
Executive-Customer Care
Please quote your Subscription NumberITE1894858 in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
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From: [email protected] [mailto: [email protected]]
>>Sent: Tuesday, January 25 2:23 AM
>>To: WECARE
>>Subject: Re: Subscription Number ITE1894858
Dear Team
>>
>>It has been close to three weeks now, but I've not received the gift till now.
>>
>>I hope I'll receive it within this week otherwise I'll be forced to take action against your company for making me fool
>>
>>Regards
>>
>>Munish Mahajan
>>
>>On Thu, 06 Jan 16:13:33 0530 WECARE wrote
>>>
Dear Mr. Mahajan,
We are sorry that you had to write to us repeatedly
We apologize for the inconvenience caused to you due to the inordinate delay in dispatching the subscription gift. We would like to inform you that the gift is in the process of getting dispatched and we request you to kindly wait for3-4 weeks to be in the receipt of the same. We ensure you that you would receive the gift by the said time frame.
May we request you for your kind understanding and co operation.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Nitin kumar
Executive-Customer Care
Please quote your Subscription NumberITE1894858 and Case Id2708897 for future interactions
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
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From: [email protected] [mailto: [email protected]]
>>>Sent: 05 January 09:53
>>>To: WECARE
>>>Subject: Re: Subscription Number ITE1894858
Dear Team
>>>
>>>Rest apart, if a courier is returned undelivered, it shouldn't take more than a week from anywhere inIndia to be delivered.
>>>
>>>Kindly give me the exact date by which it will be delivered
>>>
>>>Regards
>>>
>>>Munish Mahajan
>>>
>>>On Tue, 04 Jan 21:44:16 0530 WECAREwrote
>>>>
Dear Mr. Mahajan,
This is with reference to your online email.
We like to thank for updating your new address. Further, we regret for the inconvenience caused due to the delay in dispatching your gift. May we request you to please allow us3-4 weeks time to deliver your gift. Werequest you for your kind understanding and co-operation Hope you shall bear with us in the interim.
Please feel free to get back to us at1800 1800 100/ 0120 2479900 for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards
Vijay Kumar
Executive - Customer Care
Please quote your Subscription NumberITE1894858 or Case Id2707570 in all future correspondence.
You can now manage your Subscription Account online. Please visitwww.wecare24x7.in for registration and to get latest schemes and offers.
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From: [email protected] [mailto: [email protected]]
>>>>Sent: 01 January 17:43
>>>>To: WECARE
>>>>Subject: Re: Subscription Number ITE1894858
>>>>Dear Team
>>>>
>>>>When all of your sent copies of the India Today are being delivered at that address without any failure, how a address can be incomplete.
>>>>
>>>>Kindly grill the courier company for giving such poor service and providing misleading information.
>>>>
>>>>Kindly send the courier again at the below mentioned address and provide me the POD no. on urgent basis so that I can also track it on personal basis and courier company can't make us fool as I have not been contacted by the courier people.
>>>>
>>>>Munish Mahajan
>>>>#865, Friends Colony,
>>>>TMTS Scheme, Dhangu Road,
>>>>Nr. Saigal Hospital,
>>>>Pathankot-145001
>>>>Distt. Gurdaspur
>>>>Punjab
>>>>India
>>>>M: 9569498865
>>>>R: 0186-3298865
>>>>
>>>>Regards
>>>>
>>>>Munish Mahajan
>>>>
>>>>On Tue, 21 Dec 22:46:43 0530 WECAREwrote
>>>>>
Dear Mr. Mahajan,
This is with reference to your e-mail.
As per our records, your subscription gift was dispatched throughAFL courier vide docket no 114423684714but was returned back to us as undelivered due to incomplete address.
Please feel free to get back to us for further assistance/clarifications.
Regards,
Abhishek Singh
Executive-Customer Care
Please quote your Subscription NumberITE1894858in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
From: [email protected] [mailto: [email protected]]
>>>>>Sent: Saturday, December 18 12:56 AM
>>>>>To: WECARE
>>>>>Subject: Re: Subscription Number ITE1894858
>>>>>Dear Team
>>>>>
>>>>>It has been 8 weeks now, but I have not received the gift till now, I hope I'll receive it within next two weeks
>>>>>
>>>>>On Thu, 28 Oct 10:21:04, WECARE wrote
Dear Mr. Mahajan,
We would like to thank you for your e-mail.
In regards to the non receipt of the gift, we sincerely regret the inconvenience caused to you. We would like to clarify that your subscription has commenced w.e.f the issue dated 18.10.2010 and the gift is dispatched within8-10 weeks after the commencement of the subscription. Hence the gift shall reach you in the stipulated period of time. Please bear with us in the interim.
We promise you that the gift will be delivered to you within the given time frame.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Shivendra
Executive-Customer Care
Please quote your Subscription NumberITE1894858for future interactions
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
From: [email protected] [mailto: [email protected]]
>>>>>Sent: 27 October 22:05
>>>>>To: WECARE
>>>>>Subject: Re: Order Receipt
>>>>>Dear Team
>>>>>
>>>>>I have n't received the mobile phone so far
>>>>>
>>>>>kindly update status
>>>>>
>>>>>Regards
>>>>>
>>>>>Munish Mahajan
>>>>>
>>>>>
>>>>>On Mon, 20 Sep 2010 22:49:32, [email protected] wrote
www.indiatodaygroup.com
Greetings from India Today Group!
It is a great pleasure to receive your order online from
>>>>>http://www.indiatodaygroup.com
>>>>>
>>>>>We have received your order number
>>>>>ITE-WEB-100920-126480
>>>>>and your payment for the same via card.
>>>>>
>>>>>Your order will be checked and verified for any
>>>>>discrepancies, which if found would be communicated to
>>>>>you by a separate personal email from the customer
>>>>>care department.
>>>>>
>>>>>Once the order is cleared by the concerned departments
>>>>>then you should be receiving the order in a time period
>>>>>of 3-4 weeks maximum.
>>>>>
>>>>>For any assistance please get in touch with our customer
>>>>>care dept. at
>>>>>[email protected]
>>>>>
>>>>>Assuring you of our best services.
>>>>>
>>>>>contact
>>>>>
>>>>>Visit us at www.indiatoday.com
>>>>>
>>>>>Team
>>>>>India Today Group
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