Hi,
My name is Mangal, and I am a student of Assam Engineering College, Assam. Few days back, I left my dvd rom drive for replacement in HP Customer Care, Guwahati. Soon I got my drive replaced, and when I learned that it was not the original HP dvd drive, I questioned the serviceman, but they replied me blank that it was all the way sent from HP center, and that they have nothing to do with that. But my laptop is still in the service period range, and I have all the rights to get original dvd drive as it cost me huge amount including the service terms. Later I learnt that it has been happening long since with the HP customer service. So I am bound to think that HP has got a very poor service ratherless of thier promise of brand pride. I should have known that earlier had I not bought this Laptop. And to add to that I noticed that they had a certificate that displayed thier service term of HP care expired on the 31st of March. That is a plus point to their rude service care.
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