I bought a HP Pavillion Notebook on Dec 5th from India under the
promotional offer. As Per the Terms and Condition Written on your Website
It should take maximum 6 weeks to ship the gift to my communication
address. I checked the Shipment and it was delivered on 12th Jan
Consignment Number B50703639 (DTDC Courier Services). But Till now the
Gift has not been delivered to me. I tried calling Many times to the
Redemption Cell Number. But Not sure unintentionally or Intentionally my
calls are being disconnected after 5 mins before talking to you Redemption
cell executive. I am feeling really harased as I never expected this kind
of unprofessionalism from World''s biggest/largest PC Maker.
When I wrote them they replied saying that due to cargo service problems
the delivery will be delayed by 15-20 days. This was communicated after
the stipulated time and when I asked for the reason there is no reply from
them till now.
Finally I made up my mind to write you. Please reply back soon.
I have all the supportings ready to justify what ever I wrote above. If
needed I can send across those.
Consequences: I called many times (STD Calls) from my cellphone even when
I was roaming. Also lot of my valuable time wasted in following up with
them. The Cost of Sending mails. I also felt very much helpless when they
didn''t receive my call. I got mentally tensed.
More over the extended time given is also over and still they didn't bother to contact me.
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