Dear Sir,
I have bought a laptop product compaq C795-TU & product serial no. CND828114Q under gift scheme. We have deposited the cheque amount of Rs. 1299 on dated Mar 11 through cheque which has been approved by hp redemption cell on 13th of march. As per company policy and terms & condition they have commited to deliver within 4 to 6 weeks.
After sending a lot of mails, i got a reply from them on 19th of April as follows
Dear Sir/Madam,
We would first of all like to thank you for showing your interest in the purchase of HP Pavilion /Compaq notebook.
As you are aware that, we were running the promotion of “Kodak Camera” on the purchase of the notebook and you have also put in your request for the same through the Web redemption. This is to confirm that we have received your request for the same and have updated our records.
Thanks to your support, our promotion received an overwhelming response across the country and this was one of the best promotions that we have ever run. Unfortunately, because of the extremely enthusiastic response and the sheer unanticipated volume some of the gift vendors have been unable to supply the gifts to us in one consignment. This has led to regrettable delays in dispatches from our side.
We are completely committed in ensuring that you receive your gifts as soon as possible and we are working on a war footing basis in ensuring the same. We will dispatch your gift within a maximum time frame of the next 30 days.
As a step further towards your satisfaction we are pleased to announce www.giftredemptionsupport.com which will have complete details of your claim status along with other valuable information. You may access it for further reference.
We would once again like to apologize for the delay in redemptions and would like to reassure you that we stand by our commitment of ensuring the gifts reach you as soon as possible
Your Product Serial No - CND828114Q
Thanks & Regards,
HP Redemption Cell,
On behalf of HP
Till Now i haven't received the gift and in the claim status webpage it is showing that they haven't dispatched my gift till yet.
So, please kindly look into the matter. And let me know that what shall i do now.
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