Dear Sir.
This is santhosh kumar from chennai. I was working at Mumbai till sept 12 and moved to chennai thereafter. I use HP dv2002tu model for the last three years. Sl No. 2ce6260vjo.
I purchased a extended warranty from HP Service Center - SIMTECH COMPUTRONICS in Mumbai on 5/9. I have a copy of service call report and the receipt with me. Receipt no 914.
Yesterday 22nd Sep I went to chennai service center for a repair. I produced the receipt and service call report to them. They said you dont have a warranty since it is not updated in the system. I tried explaining the situation that I am not responsible for updating the system information. But they gave irresponsible answers and asked me to contact the mumbai office for any further queries. I contacted the mumbai office. After several desperate attempts, I was told that it is not updated in the system and if I want i can log a complaint. I made close to 15 calls to reach them again to speak to them and find out the reason for not updating the system. Everytime I was promised that someone would answer my queries from warranty team. No response though.
1) Why is the delay in updating the warranty information and why I was given false information that my warranty is extended. What are the steps being taken against Simtech about this?
2) Why is that Chennai centre doesnt accept the service call report and the receipt as proof and accept my laptop for repair. If you are going to say that they are dependent on only Online information, why are you giving this report copy and the receipt? After travelling for almost 2 hours in hot sun leaving behind all my work, I am extremely upset with their treatment of the customer complaints.
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