I was a regular usage of hsbc credit card and never delayed any payments as on date, nor do i keep any outstanding on any of my card, All payments are done before due date. In my transactions i also utilise my HSBC card on petrol stations which I was benifited with out any charges.
In my last statement i have noticed that they have charged me 2.6% extra on fuel charges with out prior information, When contacted customer service they say it has generated you should pay, After making my payments i got my card cancelled and requested to redeem my points.
After receiving the payment they inform me "once the card is closed you cannot redeem any points".
This seems to be cheating and would request to take seviour action against HSBC.
Regards,
Yousuf
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