HSBC Bank/CASH Withdrawal
ATM cash which did not get dispnsed at other bank ATM's is reflected in HSBC account as withdrawn

I have used my HSBC ATM card at Indian Overseas bank ATM at HRBR layout, banaswadi main road, Bangalore.

I initially give amount as 18000Rs for which I got slip saying temporarily unable to process. Then i did transaction for 15000Rs and I got money.

I was surprised to get SMS from HSBC bank saying 18000 and 15000 debited from my account. I checked with overseas bank and shown them slip, they said the slip is very well explanatory that no money was dispensed. I checked on internet banking and found money debited by HSBC from my account.

I raised a complaint and these guys were not supportive, talking like 45 days, we will verify, investigation will happen blah blah.

Now today i got letter from Indian Overseas bank saying no money was dispensed and other thing is that the same ATM as per overseas bank peoples does not allow more than 15000 at one go, that is the reason why my first transaction was not processed.

Now biggest question is that when source bank have not processed the request and i have a valid slip and letter from them, how come the HSBS bank systems are updating false data in to their records. I got SMS so i checked, other wise i would never checked. and if some one does not keep of track of money he may loose that much money because of HSBC bank fault.

This is very serious lapse from HSBS bank perspective, and please let me know how I can take it to consumer court and see these guys won't go unpunished. As their behavior is very bad, in fact our local desi bank helped me lot compared to this HSBC where I keep my total salary.

Thanks,

Sanjay