I am having a HSBC BANK credit card from since 2006
I had received my next statement period 17 Feb. 2008 to 17 mar. I was shocked by seeing my statement with a finance charge of Rs. 58119.32/- & an over limit fee of Rs.500/-. I called up customer care on 26th march. They told me that it was a system error. It will rectify in my next statement. Over limit fee was charged due to a balance transfer of Rs. 2404067/-, which is more then 10 times of my credit limit. My total outstanding became Rs. 176062.19/- with a minimum due of Rs. 29762.19/-. According to me my minimum payment should be Rs. 5509.88/-.
I the next statement period of 18 mar 08 to 17 April 08. There is no correction of the outstanding, rather with a charge of over limit fee late fee.
Again I called up customer care and spoke to meenakshi on 17th April; she said we will get back to you very soon. I was waiting for a reply from HSBC, a week past; again I called up and spoke to ankit on 28th April. No reply from HSBC. Due to system error of the bank you had harassed me. I did not make the payment due to the wrong charges levied on my card. Every time I called up customer card for any solution no body take the responsibility to tell me the actual outstanding. In the next statement only the finance charges with service tax had reversed, but over limit charges & late payment charges has not been reversed. My card was over limit due to the unnecessary charges levied on my card which was not my fault.
Thanks
OGN EVENTS
Mukesh Kuma
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